Subscription terms

This page explains how a HavenStreamTV subscription starts, renews, and ends. The offer screen in the app is the source for the plan, price, and benefits you select.

These terms supplement the User Agreement. Our handling of subscription information is described in the Privacy Policy. Buying, restoring, or using a paid feature means you accept these terms.

1. What a subscription includes

A subscription may unlock the content quality, downloads, profiles, reduced advertising, or other benefits shown on the in-app offer screen. Benefits can vary by plan, region, device, content rights, and time. A subscription gives limited access; it does not transfer ownership of a title.

2. Plan, price, and taxes

Before confirmation, the App Store shows the plan name, billing period, currency, price, applicable taxes, trial or introductory offer, and renewal price. Plans and prices can differ by country, account, and promotion.

3. Apple billing

• Apple processes payment and charges the payment method connected to your Apple ID.
• Apple controls the receipt, tax calculation, authorization, and refund process under its rules.
• HavenStreamTV receives transaction and entitlement status so we can grant or restore access. We do not receive your full card number or Apple ID password.
• A failed, reversed, or refunded transaction can prevent access from starting or end it when the paid period closes.

4. Automatic renewal

Unless you turn off renewal in Apple ID subscription settings, a recurring plan renews for the same period at the price displayed before renewal. Apple may charge during the 24 hours before the current period ends. The exact charge time is controlled by Apple.

5. Trials and introductory offers

Eligibility, trial length, and the first paid price appear on the offer screen. Unless you cancel before the period ends, Apple may charge the displayed renewal price. Offers may be limited per Apple ID or household under Apple's rules.

6. Cancellation and access

You can cancel through Apple at any time. Cancellation normally stops the next renewal while access continues until the current paid period ends. Plan changes, refunds, and immediate access changes may follow Apple's policies and local consumer law.

7. Restore purchases

After reinstalling the app or changing devices, use Restore Purchases in HavenStreamTV while signed in to the Apple ID that made the purchase. Restoration does not create a new subscription or extend a paid period.

8. Limits and content changes

We may limit simultaneous streams, supported devices, download windows, or other benefits as shown on the offer screen. Content may leave the service when rights expire. Where permitted by law, we may replace a benefit with a comparable one or discontinue a plan with appropriate notice.

9. Refunds

Because Apple processes the transaction, refund requests should be made through Apple's official support and reporting channels. We may explain a purchase status, but cannot override Apple's billing decision.

10. Changes and termination

We may update prices, plans, or benefits for future periods. Material changes will be shown before renewal when required. We may suspend benefits for fraud, payment reversal, or breach of the User Agreement. Mandatory consumer rights remain unaffected.

11. Document order

If these terms conflict with a specific purchase screen, the purchase screen controls the plan and price details. The User Agreement controls general service use, and the Privacy Policy controls personal information.