Privacy policy

HavenStreamTV is designed to keep the focus on the programme you choose. This policy describes the information we use to provide the app, protect it, and remember your place.

This policy applies to the HavenStreamTV app, this website, and support features connected to them. By using the service, you acknowledge this policy. If you do not agree, please stop using HavenStreamTV.

1. Scope and operator

"HavenStreamTV," "we," and "us" refer to the operator of the HavenStreamTV service. This policy does not cover third-party sites, platforms, or content providers that publish their own privacy notices.

2. Information you provide

• Account details: information such as an email address, display name, user ID, region, and account status when you create or maintain an account.
• Support information: the details you choose to include when reporting a problem, including device details or attachments.
• Preferences: watchlist entries, saved titles, playback settings, and notification choices.

3. Information created by using the app

• Device and network: device model, operating system, app version, language, time zone, IP address, network type, and technical identifiers.
• Viewing activity: searches, titles opened, playback position, completion events, and broad interaction times.
• Diagnostics: crash reports, performance signals, and error logs used to improve stability.
• Purchase status: product, transaction, renewal, expiration, and restore information supplied through Apple.

Please do not send health, biometric, political, or other sensitive information in a support message.

4. How we use information

We use information to create and secure accounts, provide playback and saved-progress features, validate purchases, troubleshoot errors, improve recommendations and the interface, prevent fraud or abuse, send service notices, and meet legal obligations.

5. Sharing

We may share the minimum information needed with providers that host data, deliver video, monitor performance, report crashes, support notifications, assist with customer service, or validate Apple transactions. These providers may use information only to perform services for us.

We may disclose information when required by law, to respond to a valid legal request, to protect users or the service, or during a business transfer. We do not sell information or use it for third-party targeted advertising.

6. Apple purchases

Apple processes payment details and may provide a receipt or transaction status. HavenStreamTV does not receive your full payment card number or Apple ID password. Apple handles certain data under its own terms and privacy policy.

7. Retention and security

We retain information only as long as needed for the purposes described here, legitimate records, fraud prevention, dispute handling, or legal requirements. We use access controls, encrypted connections, monitoring, and provider reviews. No online service can guarantee absolute security.

8. Your choices

Depending on your location, you may request access to, correction of, deletion of, restriction of, or a copy of your personal information. You may also change device permissions and notification settings. We may ask for details to verify your identity before completing a request.

9. Children

HavenStreamTV is not directed to children under 13, or the higher minimum age required by local law. If we learn that a child's information was collected without required permission, we will take reasonable steps to remove it.

10. Changes

We may revise this policy when the service, technology, or law changes. The current version and effective date will remain on this page. We will provide a more prominent notice when a change materially affects your choices.